Field Collection Specialist - Sidoarjo

Join Indodana as a Field Collection Specialist in Sidoarjo and become a key player in providing financial solutions to our valued customers. This role offers a unique opportunity to leverage your negotiation skills in the field, helping clients overcome financial challenges and maintain strong customer relationships. In this position, you'll visit clients' homes and businesses daily, using tools like Salesforce and Jira to track and manage your tasks efficiently.

Indodana is a leading fintech company in Indonesia, dedicated to empowering individuals and businesses through accessible and innovative financial services. With a strong presence in Sidoarjo, we are committed to delivering exceptional customer experiences and driving financial inclusion in the region.

📋 Tanggung Jawab Pekerjaan

• Visit clients' homes and businesses daily to collect payments and provide financial advice.
• Use Salesforce and Jira to track and manage your tasks, ensuring timely and accurate follow-ups.
• Negotiate payment plans and solutions with clients, leveraging your strong negotiation skills.
• Build and maintain strong relationships with clients, providing them with the support they need to manage their finances.
• Report on collection activities and performance metrics to your supervisor.
• Stay updated on financial products and services offered by Indodana, and educate clients on how to use them effectively.
• Ensure compliance with company policies and regulations in all your interactions with clients.
• Provide exceptional customer service, addressing clients' concerns and needs promptly and professionally.

🎓 Kualifikasi & Syarat

• Minimum of 2 years of experience in field collection or a related role in the financial services industry.
• Strong negotiation and communication skills, with the ability to build and maintain strong relationships with clients.
• Proficiency in using Salesforce and Jira for task management and reporting.
• Knowledge of financial products and services, and the ability to educate clients on their use.
• Ability to work independently and manage a busy schedule, with the flexibility to travel to clients' locations.
• Strong problem-solving skills, with the ability to find creative solutions to financial challenges.
• Ability to work well under pressure and meet tight deadlines.
• Valid driver's license and reliable transportation for daily visits to clients' locations.

🛠️ Keahlian

Lowongan Terkait