Head of Front Office

Join The Hospitality Group as the Head of Front Office in beautiful Lombok!

We are seeking a dynamic and experienced professional to lead our front office operations, ensuring exceptional guest experiences and seamless service delivery. As the Head of Front Office, you will oversee the day-to-day operations of our front desk, manage guest check-ins and check-outs, and coordinate with various departments to ensure smooth service. This role is crucial in maintaining the hotel's reputation for excellence and guest satisfaction.

At The Hospitality Group, we pride ourselves on delivering exceptional hospitality services. Located in the stunning island of Lombok, our hotel offers a unique blend of luxury and local culture, attracting guests from around the world. We are committed to providing a supportive and collaborative work environment where your skills and expertise can thrive. Join us and be part of our journey to create unforgettable guest experiences.

📋 Tanggung Jawab Pekerjaan

Key Responsibilities:

• Oversee the daily operations of the front desk, ensuring efficient and friendly service.
• Manage guest check-ins and check-outs, including reservations and cancellations.
• Coordinate with housekeeping, food and beverage, and other departments to ensure seamless service delivery.
• Handle guest inquiries and complaints, resolving issues promptly and professionally.
• Monitor front office performance metrics and implement improvements as needed.
• Maintain accurate and up-to-date guest records and reports.
• Train and mentor front office staff to ensure high standards of service.
• Ensure compliance with hotel policies and procedures, as well as local regulations.

🎓 Kualifikasi & Syarat

Kualifikasi & Syarat:

• Bachelor's degree in Hospitality Management, Hotel Administration, or a related field.
• Minimum of 5 years of experience in front office management, preferably in a luxury or upscale hotel.
• Proven ability to lead and manage a team effectively.
• Strong communication and interpersonal skills.
• Proficiency in English, both written and spoken.
• Knowledge of hotel management software such as PMS (Property Management System) and CRM (Customer Relationship Management) systems.
• Certification in hospitality management or related field is a plus.
• Ability to work under pressure and meet tight deadlines.

🛠️ Keahlian

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