Client Service Representative I - Remote Work for US Clients

Join a dynamic global team as a Client Service Representative I and take the first step toward a rewarding career in international client support. This role offers the unique opportunity to work directly with US-based clients, helping you develop cross-cultural communication skills and gain valuable international experience. Based in Bali, you'll be part of a vibrant team at Private Advertiser, a leading company in the advertising industry.

As a Client Service Representative I, you'll be responsible for providing exceptional customer service to our US clients. You'll handle inquiries, resolve issues, and ensure client satisfaction through effective communication and problem-solving. This role is perfect for someone looking to enhance their customer service skills while working with a diverse and international client base.

📋 Tanggung Jawab Pekerjaan

• Provide excellent customer service to US clients, addressing inquiries and resolving issues promptly.
• Communicate effectively with clients, ensuring clear and concise understanding of their needs.
• Assist in developing and maintaining positive client relationships.
• Use CRM software to track and manage client interactions and information.
• Collaborate with the sales and marketing teams to support client needs.
• Stay updated with industry trends and best practices in customer service.
• Participate in team meetings and contribute to the development of customer service strategies.
• Ensure all client interactions are documented and follow company policies and procedures.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum 2 years of experience in customer service or a similar role.
• Proficient in English, both written and spoken.
• Experience with CRM software such as Salesforce or HubSpot is a plus.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Problem-solving skills and a customer-focused mindset.
• Familiarity with the advertising industry is a plus.

🛠️ Keahlian

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